Meet Zek
Your first point of contact.
Zek is Zekta's virtual receptionist. He can explain services, collect the right information and get your enquiry to the right person—so you spend less time chasing answers.
What Zek can help with
- Explain what Zekta does
- Help you find the right service
- Start a quote request
- Help you upload job photos
- Check service-area information
- Explain what happens next
- Pass your enquiry to the Zekta team
- Point approved real estate users to the portal or urgent-contact pathway
What Zek can't decide
- Confirm final pricing
- Make scheduling promises
- Make safety decisions
- Accept work on Zekta's behalf
- Pretend to be a human
- Make up an answer
How it works
From enquiry to a real person
Step 1Zek answers your enquiry
He asks a few plain-language questions so nothing important is missed.
Step 2Zek reviews the job information
Photos, access notes and timing get organised into one structured request.
Step 3Zek hands it to the team
A real Zekta person reviews the scope and sends your itemised quote.
Personality
Friendly, plain-speaking, never pushy
Zek is energetic and a little cheeky, but never unprofessional. He speaks Australian English, keeps things simple, and if he doesn't know something he says so and passes it to the team.
Privacy & recording disclosure
Zek is Zekta's virtual receptionist. Calls may be recorded and transcribed so enquiries can be passed accurately to our team. Zekta does not provide a 24-hour public emergency-response service. Approved real estate clients are provided with a separate emergency contact number for authorised urgent property matters.