Legal
Privacy Policy
Last reviewed prior to launch. Final wording is subject to review against Zekta's actual operations and systems.
What we collect
Contact details, property address and access information, the details and photos you provide with a request, communication records, and — for agency users — agency, work order and authorisation details.
Why we collect it
To scope and quote work, schedule and complete services, produce service reports, issue invoices, and respond to your enquiries. Marketing communication is only sent where you have opted in separately.
Photos and reports
Job photos are stored against the relevant request. We may publish before-and-after photos showing the work only, with suburb only and no private address or identifying details, and only where permitted.
Calls and virtual receptionist
Zek is Zekta's virtual receptionist. Calls may be recorded and transcribed so enquiries can be passed accurately to our team. Zekta does not provide a 24-hour public emergency-response service. Approved real estate clients are provided with a separate emergency contact number for authorised urgent property matters.
Sharing
We do not sell personal information. Information is shared only with our team, and with service providers who help us operate the business (for example messaging and hosting providers), or where required by law.
Storage and access control
Real estate portal access is granted per authorised user with role-based permissions and expiring sign-in links. One agency can never access another agency's properties. Inactive sessions expire.
Access, correction and complaints
You can request access to or correction of your information, or raise a privacy concern, by contacting us at contact@zektapropertyservices.com.au or 0483 750 816.