All Zekta Terms of Service and Policies

These Terms apply to services supplied by Nathanial Beer trading as Zekta Property Services to the person or organisation identified in the quote, work order, booking or invoice (Customer). By accepting a quote, requesting Zekta to commence, confirming a booking after receiving these Terms, or otherwise clearly agreeing, the Customer enters a contract with Zekta. A property manager or agent warrants that they are authorised to give instructions for the property owner or responsible client.

The contract consists of the accepted quote or work order, these Terms, any service-specific schedule, an accepted variation and any written client agreement. If documents conflict, a specifically negotiated written term prevails over a standard term; an accepted variation prevails for the varied work; and the quote prevails for scope, price and timing. Marketing material is general information and does not expand an accepted scope.

A quote is based on information and access reasonably available when prepared and is valid for the period stated in it, or 30 days if no period is stated. An estimate is an informed approximation, not a fixed price. Zekta will identify estimates as such and seek approval if the expected price materially changes. Obvious clerical errors may be corrected promptly, but Zekta will not proceed on a corrected price without the Customer's agreement.

Zekta will perform only the work described in the accepted scope. Ordinary services may include property maintenance, lawn and garden care, pressure cleaning, rubbish removal, cleaning, minor repairs, installations and visible-condition reporting. The exact inclusions, exclusions, service standard and deliverables are determined by the quote or work order.

Zekta will not perform electrical, plumbing, gas, asbestos-removal, structural, pest-certification, building-certification or other work requiring an occupational or contractor licence unless the work is performed by an appropriately licensed person and the required contract, approval and insurance arrangements are in place. Unlicensed handyman or building work will not exceed any lawful value or scope threshold. Zekta may stop, exclude or refer regulated work without being in breach.

The Customer must provide accurate contact, site, access, hazard and scope information; disclose known defects, asbestos, underground or concealed services, dangerous animals, contaminated areas and occupancy restrictions; and obtain all owner, body corporate, tenant or third-party permissions required for the work. Zekta may rely reasonably on instructions from an authorised contact.

The Customer must provide lawful, safe and timely access, including working keys, codes and approvals; secure animals; move vehicles and fragile or valuable items; remove or identify obstacles; and ensure children and other people remain clear of the work area. Unless included in the quote, clearing loose items, animal waste, excessive debris or unsafe obstructions is additional work and requires approval or may prevent attendance.

Prices assume the site conditions described or reasonably visible. Concealed damage, buried services, unstable surfaces, excessive growth, contamination, pest activity, inaccessible areas, unexpected disposal requirements or other latent conditions may require a variation, specialist referral, rescheduling or cancellation. Zekta will explain the issue and, where practicable, obtain approval before additional chargeable work.

A variation may change scope, price, materials or timing. Zekta will describe the variation and obtain written, electronic or clearly recorded approval before proceeding. If immediate limited action is reasonably required to prevent imminent injury or material property damage, Zekta may take only authorised or reasonably necessary protective steps and document them.

Materials supplied by Zekta will be reasonably suitable for the agreed purpose. Colour, texture and natural-product variations are not defects unless inconsistent with the agreed specification. If the Customer supplies an item or directs a particular product, Zekta is not responsible for an inherent defect, incompatibility or manufacturer delay that could not reasonably have been identified, but remains responsible for due care in handling and installation.

A deposit may be required where Zekta must purchase materials or supplies, reserve specialist resources or incur a disclosed upfront cost. The quote will state the amount, purpose and payment deadline. Zekta will not request more than any maximum permitted by applicable law. Unless agreed otherwise, work is not scheduled and materials are not ordered until cleared deposit funds are received. Deposit treatment on cancellation is governed by the Payment Policy and must reflect actual, reasonable loss and recoverable supplier costs.

Dates and arrival windows are genuine estimates unless expressly guaranteed. Zekta will use reasonable care to meet them but may be affected by weather, unsafe conditions, illness, equipment failure, supplier delay, access failure or events beyond reasonable control. Zekta will communicate a material delay and offer a reasonable revised arrangement. The Customer retains any non-excludable right where services are not supplied within the required or reasonable time.

Zekta may decline, suspend or stop work where conditions are unsafe, unlawful, abusive, materially different from those disclosed, outside competence or licensing, or likely to damage property. Zekta will state the reason where reasonably possible. Charges are limited to completed work and reasonable committed costs, subject to the cause and applicable law.

A service is complete when the agreed work has been performed, subject to minor outstanding rectification that does not prevent reasonable use. Zekta may provide a service report with time records, work performed, photographs and observed hazards or issues. The report records conditions reasonably observed at the time and is subject to the Inspection and Report Limitations Policy.

The Customer must pay the accepted price, approved variations, disclosed materials, disposal, travel or other agreed charges. Residential payment is due immediately on completion unless the quote states otherwise. Approved accounts are due within 7 calendar days of invoice. Payment obligations, disputes and recovery are governed by the Payment Policy.

Cancellations and rescheduling are governed by the Cancellation Policy. At least 24 hours' notice ordinarily avoids a cancellation charge. A reasonable charge may apply to late cancellation, failed access or attendance where Zekta has suffered actual loss or incurred reasonable costs and the charge was disclosed.

Zekta will exercise due care and skill. The Customer should identify fragile, concealed, recently repaired or unusually valuable property. Zekta is not responsible for deterioration, failure or damage caused by a pre-existing defect, ordinary wear, inaccurate customer information, hidden conditions or an event outside Zekta's control to the extent Zekta did not cause or contribute to it.

Nothing in the contract excludes, restricts or modifies the consumer guarantees, remedies or other rights under the Australian Consumer Law or another law that cannot be excluded. Services will be supplied with due care and skill, be reasonably fit for any disclosed purpose Zekta agrees to meet, and be supplied within the agreed or a reasonable time.

To the extent permitted by law, each party is responsible for loss to the extent caused by its breach, negligence or unlawful act. Zekta is not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by the Customer's failure to meet these Terms. Any lawful limitation is subject to non-excludable consumer rights and does not apply to fraud, wilful misconduct or liability that cannot lawfully be limited.

The Customer should notify Zekta promptly with the job reference, description and supporting photographs where available. Zekta may inspect and, where appropriate, rectify within a reasonable time. This process does not remove any right to an immediate remedy where the law provides one. The Complaints Policy applies.

Zekta handles personal information under its Privacy Policy and may create service photographs, reports, call recordings or transcripts as disclosed in the applicable policies. Operational emails and SMS may be sent to administer the contract. Marketing communications require the consent or other legal basis required by law and include an opt-out mechanism where required.

Zekta may use suitably qualified and insured workers or subcontractors and remains responsible for contracted services to the extent required by law. Regulated work will only be allocated to a person with the necessary licence or authority.

Either party may end the contract for a serious breach not remedied within a reasonable time after notice, or immediately for serious safety, fraud, violence, unlawful conduct or insolvency risk where lawful. The Customer must pay for properly completed work and reasonable non-cancellable commitments up to termination, subject to any refund or remedy right.

If a term is invalid, it is read down or severed to the minimum extent necessary without affecting the remainder. A delay in enforcing a right is not a waiver. The contract is governed by Queensland law and the parties submit to Queensland courts and tribunals, subject to any mandatory jurisdiction. Notices may be sent to the most recent contact details provided.

Questions and notices: contact@zektapropertyservices.com.au | 0483 750 816 | www.zektapropertyservices.com.au. The owner must approve amendments. The current published version applies prospectively according to its terms and applicable law.

This Policy explains when amounts are due, when deposits may be requested, how disputed invoices are handled and the fair steps Zekta may take on overdue accounts. It forms part of the Customer Service Terms where incorporated into a quote, booking or agreement.

Prices are in Australian dollars. A quote or invoice will state whether GST applies. Zekta will not represent an amount as including GST unless entitled and required to charge it. Additional charges apply only where disclosed in advance, included in the agreed pricing method, or approved as a variation.

Unless otherwise stated in an accepted quote, residential invoices are due immediately when the service is completed. Zekta may provide an electronic payment link, bank details, EFTPOS or another enabled method. Cash is accepted only where confirmed and a receipt will be provided.

A commercial, real-estate or other client may apply for an approved account. Approval is discretionary and may include a spending limit, authorised contacts and credit checks permitted by law. Approved-account invoices are due within 7 calendar days of the invoice date unless a signed agreement states another period. Account privileges may be suspended for overdue amounts or material credit risk.

Zekta may require a deposit when materials or supplies must be purchased for a job or another specific upfront commitment is disclosed. The quote will identify the deposit amount or calculation, what it funds, whether the relevant items are custom, special-order or non-returnable, and when payment is required. The deposit will be credited against the final invoice. Zekta will comply with any statutory deposit cap that applies to regulated building work.

Progress payments apply only if stated in the quote or agreed variation and must correspond to defined stages, delivered materials or work performed. Zekta will not structure payments to avoid a statutory deposit limit.

Invoices will identify Zekta, the Customer, invoice and job references, issue date, description of services, agreed charges, payments received, balance, due date and payment instructions. The Customer must promptly report an incorrect billing contact or missing purchase-order reference.

Available methods may include bank transfer, EFTPOS, cash, card payment and enabled buy-now-pay-later products. Availability is not guaranteed. Third-party provider terms, eligibility checks, fees and privacy practices may apply. Zekta will not store full payment-card details unless using a compliant authorised provider and appropriate controls.

A Customer should raise a genuine query as soon as practicable, identifying the disputed amount and reason. The undisputed portion remains payable. Zekta will pause active recovery of the genuinely disputed portion while reviewing it, request supporting information if necessary and provide an outcome. Raising a dispute does not justify withholding unrelated invoices.

Zekta will charge a late fee, interest, dishonour fee or recovery cost only where it was clearly disclosed and accepted, reflects a reasonable estimate or actual cost, and is lawful. Until a specific fee schedule is published and incorporated, no automatic late fee applies. Zekta may seek reasonable external recovery costs where the contract and law permit, but will not impose punitive amounts.

Zekta may agree to a written payment plan based on circumstances. A plan does not waive the balance unless expressly stated. Zekta will communicate respectfully and will not use coercion, harassment, misleading threats or disclosure to unrelated persons.

Payments may be allocated to the invoice nominated by the Customer, or otherwise to the oldest undisputed due balance. Receipts are available. Approved refunds will ordinarily be returned to the original payment method within a reasonable processing period, subject to provider timeframes.

Financial records are retained for taxation, accounting, dispute and legal purposes and protected under the Privacy Policy. Payment information is disclosed only as reasonably necessary to banks, payment providers, accountants, insurers, professional advisers or lawful recovery services.

This Policy provides a fair approach to changes, failed attendance, access problems and weather-affected services. It applies where incorporated into a booking or contract.

A Customer may cancel or reschedule without a cancellation charge by giving at least 24 hours' notice before the scheduled arrival window. Notice should be given by phone or another cancellation method stated in the booking confirmation. A message is effective when received through the designated channel.

Where less than 24 hours' notice is given, Zekta may charge a reasonable disclosed amount reflecting lost productive time, travel, administration, non-cancellable supplier commitments or other actual loss. Zekta will consider whether the slot was filled and the reason for cancellation. The charge will not exceed what is reasonably necessary to protect Zekta's legitimate interests.

A failed-access charge may apply where Zekta attends as arranged but cannot lawfully or safely enter, a required person is absent, keys or codes do not work, animals are unsecured, or the site is not reasonably ready. Zekta will attempt reasonable contact before leaving where safe and practicable. Any fee must have been disclosed and reflect reasonable attendance costs.

Cancellation does not automatically forfeit a deposit. Zekta may retain or recover reasonable amounts for completed work, properly ordered non-returnable materials, supplier restocking or cancellation charges and other actual loss recoverable by law. Any remaining deposit is refunded. Custom or special-order materials should be identified before purchase.

Outdoor work may be delayed by rain, storms, extreme heat, high winds, saturated ground, fire risk, water restrictions or conditions that make work unsafe or likely to cause damage. A weather reschedule is not treated as customer cancellation. Zekta will offer the next reasonably available time and communicate material changes.

Zekta may reschedule because of safety, illness, equipment failure, supplier delay, emergency demand or circumstances beyond reasonable control. Zekta will give as much notice as practicable. If Zekta cannot provide prepaid work within the agreed or a reasonable time, the Customer may have cancellation or refund rights under the Australian Consumer Law.

Zekta may stop or decline work where undisclosed hazards, contamination, aggressive behaviour, dangerous animals, unlawful instructions, excessive obstacles or conditions outside the agreed scope are identified. The parties may agree to remedial preparation, a variation or specialist referral. Charges depend on work performed and reasonable costs, not an automatic penalty.

A recurring service may be paused or ended with the notice stated in the recurring-service agreement, or 24 hours before the next visit if no longer period was agreed. Ending future visits does not remove liability for work already performed or specific non-cancellable commitments.

Zekta may waive or reduce a fee for genuine emergency, hospitalisation, bereavement, sudden access restriction or another exceptional circumstance. Customers should provide only information reasonably necessary; sensitive evidence will not ordinarily be required.

A Customer may ask for a cancellation or access charge to be reviewed. Zekta will explain the basis, relevant attendance or purchasing records and outcome. Australian Consumer Law rights are preserved.

Nathanial Beer trading as Zekta Property Services respects privacy and protects personal information used in enquiries, quotes, bookings, property services, the real-estate portal, service reports, payments and communications. This Policy applies to customers, occupants, property owners, agents, suppliers, workers, contractors and website or portal users.

Zekta will follow privacy obligations that apply to it, including the Privacy Act 1988 (Cth) and Australian Privacy Principles if Zekta is an APP entity. Even where a small-business exemption applies, Zekta adopts the practical protections in this Policy as its operating standard. Other laws, contractual confidentiality duties and recording restrictions may also apply.

Information may be collected directly by phone, form, email, SMS, website, portal, quote acceptance, site attendance or payment; from an authorised property manager, owner, tenant, referrer or representative; from service providers; and from public or lawful sources where reasonably necessary. Zekta will not covertly collect information in a place where privacy is reasonably expected.

Zekta will give a collection notice where required or reasonably appropriate, explaining the purpose, usual disclosures and relevant consequences of not providing information. Consent will be obtained where required, including for optional marketing or public marketing use of identifiable property imagery. Consent may be withdrawn for future optional use, but not where continued processing is required to perform a contract, retain legal records or protect legitimate rights.

Zekta may disclose information to authorised owners, property managers and client contacts; workers and suitably bound subcontractors; payment, hosting, communications, software and storage providers; accountants, insurers, advisers, auditors and debt-recovery providers; emergency services, regulators or law enforcement where authorised or required; and another party with consent. Zekta will limit disclosure to what is reasonably necessary.

Some technology providers may store or process information outside Australia. Where applicable, Zekta will assess providers, use reasonable contractual and security protections, and disclose likely countries where required and reasonably ascertainable. Provider locations may change and should be maintained in Zekta's internal vendor register.

Property photographs and reports are used for evidence of work, condition, hazards, client communication, disputes, insurance and quality assurance. Private documents, faces, number plates and personal belongings should be avoided or obscured where not necessary. Images will not be used publicly for marketing merely because they were collected for service delivery; separate permission is required for identifiable marketing use.

Calls may be recorded or transcribed only in accordance with the Zek Policy and applicable Queensland law. Callers will be notified where required and as Zekta's standard practice. Access, use and disclosure are restricted to legitimate operational, quality, safety, dispute and legal purposes.

Zekta retains information only as long as reasonably required for the purpose collected, taxation and business records, warranties, insurance, safety, disputes and legal obligations. Retention periods are set in an internal schedule. When no longer required, information is securely deleted, destroyed or de-identified, subject to backup cycling and legal holds.

A person may request access to or correction of their personal information by contacting contact@zektapropertyservices.com.au. Zekta will verify identity and respond within a reasonable period. Access may be limited where permitted by law, including where it would unreasonably affect another person's privacy, reveal commercially sensitive evaluative material or prejudice legal rights. Reasons will be given where required.

Where lawful and practicable, a person may make a general enquiry anonymously or using a pseudonym. Zekta will usually require accurate identity, authority and property details to quote, enter a property, extend credit or perform services.

Zekta will send commercial electronic messages only with the consent or other basis required by law, identify the sender and provide a functional unsubscribe method. Opt-out requests will be actioned within the legally required period. Operational messages about an existing booking, invoice, safety issue or account are not treated as optional marketing merely because they use email or SMS.

Privacy concerns should be sent to contact@zektapropertyservices.com.au. Zekta will investigate and respond. Suspected breaches are handled under the Data Breach Response Plan. If the Notifiable Data Breaches scheme applies, Zekta will assess suspected eligible breaches and notify affected individuals and the OAIC where required.

The current version will be published with its effective date. Material changes affecting existing contractual use will be communicated where appropriate and will not remove accrued rights.

Zekta uses proportionate photographs, video and service records to show work performed, property conditions and hazards. This Policy separates operational evidence from optional public marketing use.

Where reasonably necessary and disclosed through the quote, booking, portal or site instructions, Zekta may photograph or record the work area before, during and after a service. Operational recording may document access, scope, completion, damage, obstacles, hazards, materials, meter or asset identifiers and relevant visible conditions.

The Customer should tell occupants that an authorised property service may involve operational photography and should remove or secure sensitive items. A property manager must have appropriate authority to instruct Zekta and is responsible for tenant notices or entry processes that the tenancy relationship requires. Zekta remains responsible for its own lawful recording conduct.

A report may include job details, arrival and completion information, scope performed, materials, photographs, observations, hazards, recommendations and outstanding actions. It records what was reasonably observed at the time; it is not a guarantee against hidden defects and is subject to the Inspection and Report Limitations Policy.

Reports should distinguish fact, customer-provided information, observation, opinion, automated suggestion and recommendation. A customer may request correction of a factual error. Zekta may preserve the original record and add a dated correction or supplementary note to protect audit integrity.

Reports are provided to the contracting Customer and authorised recipients. A property manager may receive information relevant to a managed property. Tenant or occupant personal information should be excluded unless necessary and authorised. Reports must not be forwarded publicly where they contain personal, security or confidential property information.

Zekta will not use identifiable property images, addresses, occupants or customer details for advertising or social media without separate, informed permission. Marketing permission is optional and not a condition of service. Where practical, images should be de-identified even when permission exists. Permission can be withdrawn for future posts, although removal from third-party archives or prior printed material may not always be possible.

Zekta owns copyright in reports and images it creates, subject to the Customer's rights in underlying property and personal information. On full payment, the Customer receives a non-exclusive licence to use the report for internal property-management and recordkeeping purposes. The Customer must not alter a report in a misleading way or present it as a regulated certification.

Operational media is stored with the relevant job using access controls and retained under Zekta's retention schedule. High-risk access codes and unrelated sensitive images should be removed or redacted as soon as no longer required. A legal hold may suspend deletion for a dispute, incident or insurance matter.

Where media records a serious safety incident, suspected offence or property damage, Zekta may preserve and disclose it where authorised or required by law, to insurers, advisers, emergency services or law enforcement. Disclosure must be limited and documented.

Zek is Zekta Property Services' virtual receptionist. Zek may answer common questions, collect enquiry details, help route calls, create structured notes and transfer or escalate a caller to the team. Zek is an automated system and is not a human employee, licensed tradesperson, emergency dispatcher, lawyer, building certifier or financial adviser.

At the beginning of a Zek-handled call, the caller should be told in clear language that they are speaking with Zek, Zekta's virtual receptionist, and that the call may be recorded and transcribed. Where a caller does not wish to continue with recording or automation, Zek should offer a reasonable alternative such as leaving contact details for the team, where operationally available.

Zekta records only calls to which Zekta or its authorised system is a party and handles the recording and any communication of its contents in accordance with Queensland law. Notification is Zekta's standard even where participant recording may otherwise be lawful. Recordings must not be published or disclosed beyond a lawful and legitimate purpose.

Zek may request name, organisation, contact details, property address, service needed, preferred timing, access information, hazards and other details reasonably necessary to route the enquiry. Zek should not request card passwords, online-banking credentials, unrelated health information, detailed alarm codes in ordinary conversation or other information not needed for the task.

Zekta does not offer a public 24-hour emergency-response service. If there is immediate danger, fire, serious injury, violence, suspected gas leak or another life-threatening situation, the caller must contact 000. Approved real-estate clients may receive a dedicated emergency contact under their client agreement; this does not replace emergency services and does not guarantee immediate attendance.

Zek should escalate threats to life or safety, uncertainty about regulated work, serious complaints, vulnerable callers, data-access requests, suspected fraud, complex real-estate instructions and any request outside approved knowledge. If transfer is unavailable, Zek should create a clear callback record without promising an exact response time unless one has been approved.

Automated systems can misunderstand speech or provide incomplete information. The caller should confirm important details in the quote, booking confirmation or written follow-up. A caller may ask Zekta to correct a transcript or enquiry record. Zekta remains responsible for appropriately reviewing information before acting on a material instruction.

Recordings and transcripts are restricted to authorised team members and service providers with a legitimate need. They are retained only for operational, dispute, safety, quality and legal periods under Zekta's schedule, then deleted or de-identified. Disclosure follows the Privacy Policy and applicable recording laws.

Concerns about Zek, recording or a transcript may be sent to contact@zektapropertyservices.com.au or raised by calling 0483 750 816. Zekta will review the relevant interaction, correct substantiated errors and provide an alternative contact method where reasonable.

Zekta aims to resolve concerns promptly, respectfully and consistently. This Policy does not limit Australian Consumer Law rights or require a customer to accept rectification where the law provides another remedy.

Complaints may be made by email to contact@zektapropertyservices.com.au or phone to 0483 750 816. Include the customer name, job or invoice reference, property, date, issue, desired outcome and relevant photographs. Zekta will accommodate a reasonable communication need and will not require unnecessary sensitive information.

If there is an immediate risk, the Customer should make the area safe, avoid further damage where reasonable, contact emergency or licensed services if required and notify Zekta promptly. Taking reasonable mitigation steps does not waive rights. The Customer should preserve relevant evidence and receipts.

Zekta aims to acknowledge a complaint within 2 business days and provide an initial assessment or request for information within 5 business days. Complex, insurer-involved or expert matters may take longer; Zekta will explain the delay and provide updates. These are service targets, not a restriction on legal rights.

For a problem that can lawfully and reasonably be remedied, Zekta may offer to inspect and rectify within a reasonable time. Zekta bears rectification cost where responsible. The Customer should provide reasonable access. Zekta will not insist on repeated repair attempts where the failure is major or the law gives the Customer a different remedy.

A refund, partial refund, price reduction, cancellation or compensation will be assessed according to the Australian Consumer Law, the contract and the circumstances. A major service failure may entitle a consumer to cancel and obtain a refund for the unused portion or seek compensation for reasonably foreseeable loss. Minor failures generally allow a reasonable opportunity to remedy. Refunds are not refused merely because services have been partly consumed where the law requires an apportioned remedy.

Zekta will document the allegation, preserve records and notify its insurer where appropriate. The Customer must not make permanent repairs before reasonable inspection unless urgent mitigation is necessary. Zekta may request quotes or expert information proportionate to the claim. Any settlement must be recorded and cannot exclude non-waivable rights.

Zekta may decline responsibility to the extent the issue was caused by a pre-existing defect, inaccurate instruction, undisclosed hazard, customer-supplied defective product, unauthorised third-party alteration or event beyond Zekta's control, but only after considering whether Zekta failed to exercise due care or contributed to the loss.

If dissatisfied, the Customer may request review by the owner or a person not directly responsible for the initial decision where available. Zekta will provide a final written position. The parties may consider negotiation or mediation. Customers may also contact the Queensland Office of Fair Trading, the ACCC for information, the Queensland Civil and Administrative Tribunal where within jurisdiction, or obtain independent legal advice.

Both parties should communicate respectfully. Zekta may restrict abusive, discriminatory or threatening contact while maintaining a reasonable complaint channel. Complaint information is confidential and shared only for resolution, insurance, advice or legal compliance.

Substantiated complaints and recurring themes are recorded, reviewed and used to improve quoting, training, checklists, supplier selection and system controls.

Zekta is committed to eliminating risks to health and safety so far as reasonably practicable and, where elimination is not reasonably practicable, minimising them using the hierarchy of controls. Safety takes priority over schedule, price pressure and customer convenience.

This Policy applies to the owner, workers, contractors, subcontractors, visitors and work influenced or directed by Zekta. The owner provides safe systems, equipment, information, training, consultation and incident management. Every worker must take reasonable care, follow instructions, use controls and report hazards. Customers must disclose known site hazards and follow reasonable exclusion and access instructions.

Equipment must be suitable, maintained, guarded and inspected before use. Only trained and authorised people may operate mowers, chainsaws, pressure cleaners, orbital scrubbers, powered cutting tools or other hazardous equipment. Defective equipment is isolated and tagged out. Manufacturer instructions and applicable safety standards are followed.

PPE is selected from the risk assessment and may include safety footwear, eye and hearing protection, gloves, high-visibility clothing, respiratory protection, sun protection and leg protection. PPE is a supporting control, not a substitute for eliminating or isolating hazards, and must fit, be maintained and be used correctly.

Maintain a current safety data sheet and chemical register where required. Use labelled containers, follow dilution and application instructions, prevent incompatible mixing, protect occupants and the environment, and provide ventilation and spill controls. Chemicals must not be left accessible to children or unauthorised persons.

Animal waste, human waste, sharps, blood, mould and unknown substances require specific assessment. Workers must not handle suspected asbestos, drug paraphernalia or hazardous waste outside their training, PPE, equipment and lawful disposal arrangements. A service may be stopped and a specialist engaged.

Workers must not perform electrical, plumbing, gas, asbestos or other regulated work without the required licence and controls. Leads and electrical equipment used outdoors or near water must be protected, inspected and used in accordance with electrical safety requirements. Suspected live or leaking services require isolation and escalation.

Plan lifting, use mechanical aids or team lifts, reduce awkward loads and rotate repetitive tasks. Workers must be fit for work and manage fatigue, hydration, heat and recovery. No person may work while impaired by alcohol, illicit drugs, medication effects or fatigue that creates unacceptable risk.

Higher-risk lone tasks require a check-in plan, charged phone, known location, escalation time and emergency contact. Tasks requiring assistance, rescue capability or direct supervision must not be performed alone.

Workers may withdraw from threats, harassment, violence or uncontrolled animals. Do not enter where personal safety is uncertain. Contact police or emergency services where necessary. Incidents are recorded and future service conditions reviewed.

Provide first aid and call 000 when required, preserve life, prevent further harm and secure the area. Notify the owner promptly. Notifiable incidents must be preserved and reported to the regulator as required. Maintain an injury and near-miss register and cooperate with insurer and regulator processes.

Prevent unlawful discharge, excessive dust, chemical runoff, damage to vegetation and unnecessary waste. Follow water restrictions, disposal rules and product labels. Separate recyclable or reusable material where practicable and never dump waste unlawfully.

Consult workers and relevant duty holders when identifying hazards, changing systems or responding to incidents. Keep evidence of inductions, competency, licences, inspections, maintenance, risk assessments, incidents and corrective actions.

Every worker has authority and a duty to stop and seek guidance where work is unsafe, unlawful, outside competence or materially different from the assessed task. No person will be disadvantaged for a good-faith safety stop.

This Policy defines the nature and limits of Zekta service reports, maintenance observations and visual inspections so recipients can use them appropriately.

Unless the accepted scope expressly states otherwise and an appropriately qualified person is engaged, a Zekta inspection is a non-invasive visual observation of reasonably accessible areas at the time of attendance. It supports maintenance triage and service records; it is not a comprehensive technical investigation or statutory certification.

A standard Zekta report is not a structural engineering report, building and pest inspection, electrical or plumbing safety certificate, asbestos survey, fire compliance inspection, smoke-alarm certification, pool safety certificate, valuation, quantity survey, security risk assessment, environmental audit or legal compliance certificate.

The report is limited by locked or occupied areas, furniture, stored goods, vegetation, height, unsafe access, weather, lighting, services that are off, concealed construction and any instruction not to disturb property. Zekta will record material access restrictions where practicable but cannot report conditions that were not reasonably observable.

Zekta does not ordinarily lift flooring, move heavy furniture, open sealed assemblies, excavate, enter confined spaces, climb onto unsafe roofs, dismantle equipment, energise unsafe systems or perform destructive testing. Moisture meters, cameras or AI tools do not make the assessment invasive or conclusive.

Conditions may change after attendance. A report speaks only to the date, time, weather, access and visible state recorded. Photographs are illustrative and may not show scale, depth or every affected area.

An observation describes a visible condition; it does not necessarily identify cause, responsibility, urgency or compliance. Recommendations are maintenance suggestions or referrals, not guarantees. Suspected defects should be assessed by the appropriate licensed trade or professional before costly or safety-critical decisions.

If Zekta observes an apparent serious hazard, it will use reasonable efforts to notify the authorised contact and may recommend isolation or emergency assessment. Zekta does not warrant that every hazard will be identified. Immediate danger must be reported to 000 or the appropriate emergency utility or authority.

Software may assist with image description, categorisation, drafting or pattern recognition. AI output is not proof of cause or compliance and may be wrong. Material findings must be reviewed by an authorised person before release, and safety-critical or regulated advice must be referred to a suitably qualified professional. Reports should label material AI-generated suggestions where their automated origin affects interpretation.

The report is prepared for the named Client and stated purpose. A third party should not rely on it for purchase, sale, insurance, legal proceedings, capital works or compliance without Zekta's written agreement and appropriate professional review. Authorised property managers may use it for maintenance triage and owner communication within the stated limits.

Recipients should promptly identify factual errors or missing agreed areas. Zekta may correct, supplement or recommend a targeted reinspection. The original may be preserved for audit purposes. Nothing limits consumer remedies for failure to provide the agreed reporting service with due care and skill.

These Terms govern use of www.zektapropertyservices.com.au and related public web pages operated by Nathanial Beer trading as Zekta Property Services. By using the website, a visitor agrees to these Terms. Separate Customer Service Terms apply to quotes, bookings and paid services.

Website content is general information and may not reflect a property's conditions or a final service scope. Service descriptions, examples, indicative prices and availability are not binding offers unless confirmed in an accepted quote or work order.

Content is not legal, financial, engineering, building-certification, electrical, plumbing, pest, asbestos or emergency advice. Users should obtain advice from an appropriately qualified professional for their circumstances.

Submitting a form does not guarantee acceptance, price or attendance. Users must provide accurate information and not submit unlawful, threatening, misleading or malicious content. Zekta may contact the user to clarify the request under the Privacy Policy.

Unless stated otherwise, website text, branding, graphics, reports, layouts and software are owned or licensed by Zekta. Users may view and make a reasonable personal or internal-business copy but must not reproduce, alter, sell, scrape or create misleading derivative content without permission.

Links to third-party sites are provided for convenience and do not imply control or endorsement. Third-party payment, finance, map, review and social platforms have their own terms and privacy practices.

Zekta takes reasonable care but does not guarantee that the website is uninterrupted, error-free or always current. Zekta may update or withdraw content. Any disclaimer is subject to rights that cannot lawfully be excluded.

Personal information is handled under the Privacy Policy. Essential cookies and similar technology may be used for security and operation. Non-essential analytics or advertising technology should be disclosed and managed with any consent required by law.

To the extent permitted by law, Zekta is not responsible for loss caused solely by unauthorised reliance on general website information, third-party systems or events outside reasonable control. This does not exclude liability for Zekta's negligence or statutory obligations where it cannot be excluded.

Queensland law governs these Terms. Questions may be sent to contact@zektapropertyservices.com.au.

This Policy governs operational messages, marketing consent, sender identification, opt-outs, reviews and communication records.

Zekta may send emails, SMS, portal notifications or calls reasonably necessary to respond to an enquiry, arrange access, confirm or change a booking, provide a quote or report, issue an invoice, manage safety, recover an account or administer an existing contract. Operational messages should be factual and proportionate.

Marketing email or SMS will be sent only where the recipient has given express consent or Zekta has another lawful basis for inferred consent. A one-off enquiry will not automatically be treated as blanket consent for ongoing promotions. Consent records should identify the source, date, scope and wording shown.

Commercial electronic messages must accurately identify Zekta, provide valid contact information and include a clear, functional and low-cost unsubscribe method where required. Unsubscribe facilities must remain functional for the legally required period and requests must be actioned within 5 working days or sooner where practicable.

An opt-out stops optional marketing through the nominated channel but does not prevent necessary transactional, safety, legal or account messages. Zekta will maintain a suppression record so the person is not accidentally re-added without fresh consent.

A branded sender ID may prevent direct SMS replies. Where used, the message must give a clear alternative contact or cancellation method. Booking notices should not mislead recipients into thinking a reply was received where the channel cannot accept replies.

Zekta may invite genuine feedback but will not buy positive reviews, suppress legitimate negative reviews through threats, fabricate endorsements or publish identifiable testimonial details without permission. Incentives, if any, must not depend on the sentiment and must be disclosed where required.

Workers must not disclose customer addresses, access information, disputes, occupants or identifiable job media without authority. Responses should remain professional and must not admit liability, disclose confidential information or argue publicly about a complaint. Complaints should be moved to a private resolution channel.

Important instructions, approvals, variations, complaints and opt-outs must be recorded in the relevant job or customer record. Informal messages should be summarised where necessary for an accurate audit trail.

Marketing frequency should be reasonable and not exploit urgency, fear, age, disability, financial hardship or a recent emergency. Zekta will avoid pressure selling and misleading scarcity claims.

This Code applies to every employee, contractor and subcontractor representing Zekta. Compliance is a condition of engagement, alongside the contract, WHS Policy and lawful instructions.

Perform only allocated work within competence, licence, insurance and approval. Do not vary scope, incur material cost, engage another person or accept cash outside approved processes without authority. Stop and escalate regulated, unsafe or materially different work.

Keys, codes and access devices must be logged, secured, used only for the assigned purpose and returned promptly. Never duplicate, photograph or share them without authority. Do not enter unauthorised areas, use customer property for personal purposes or allow unapproved visitors onsite.

Access only information needed for the task. Do not save customer information to personal systems, discuss clients publicly or share job media through personal accounts. Use approved devices and channels. Confidentiality continues after engagement ends.

Create only necessary job evidence, follow privacy boundaries and upload promptly to the approved system. Reports must be factual, distinguish observation from opinion and disclose uncertainty. Do not manipulate photographs misleadingly or use them for personal or marketing purposes.

Follow risk controls, PPE and manufacturer instructions; maintain exclusion zones; report hazards; and use stop-work authority. Do not work impaired, bypass guards or perform tasks outside training. Serious incidents and injuries must be escalated immediately.

Provide accurate, current evidence of licences, competencies, insurance and any required checks. Notify Zekta immediately of suspension, restriction, expiry, charge or condition relevant to the engagement. Never lend a licence number or misrepresent authorisation.

Use vehicles and equipment lawfully, securely and only as authorised. Complete inspections, report defects, protect tools from theft and keep chemicals labelled. Traffic, parking, load restraint and environmental rules apply.

Issue approved receipts and never divert payment. Do not accept a gift or benefit that could influence a decision. Declare relationships with suppliers, clients or competing businesses where a conflict may arise.

Use approved systems and security controls. Do not paste confidential information into unapproved AI tools. AI output must be checked and must not be used as the sole basis for a safety-critical, regulated or defect conclusion.

Zekta will assess alleged breaches fairly and proportionately. Outcomes may include coaching, corrective action, access restriction, removal from a site, termination of engagement, insurer notification or referral to authorities. Nothing prevents immediate protective action for serious risk.

This Plan establishes proportionate controls and a repeatable response to loss, unauthorised access, disclosure, alteration, ransomware, account compromise or service-provider incidents involving Zekta information.

The owner is the incident lead until another person is formally appointed. The incident lead coordinates containment, evidence, provider contact, legal and insurance advice, notifications and recovery. Every worker and contractor must report a suspected incident immediately and must not conceal, investigate destructively or communicate publicly without authority.

If Zekta is subject to the Privacy Act's Notifiable Data Breaches scheme, the incident lead must promptly assess suspected unauthorised access, disclosure or loss. Consider whether a reasonable person would conclude the incident is likely to result in serious harm and whether remedial action prevents that likelihood. Obtain legal advice for uncertain or serious incidents and complete the assessment within the statutory timeframe.

A notification should be accurate, timely and limited to confirmed facts: Zekta identity and contact, what happened, information involved, recommended protective steps and assistance. Do not speculate, blame or expose other affected people. Coordinate notices to the OAIC and individuals where legally required and with other affected entities where appropriate.

For suspected invoice fraud, immediately contact the bank using verified details, attempt recall, secure email and accounting accounts, notify affected customers through a separately verified channel and preserve headers and payment records. Never rely on bank-detail changes received only by email without independent verification.

Only the incident lead or authorised adviser communicates externally. Prepare separate messages for affected individuals, clients, workers, providers, insurer, regulators and public enquiries. Maintain privilege where legal advice is obtained and do not promise outcomes that are not confirmed.

Record incident ID, dates, reporter, systems, data, affected people, containment, assessment, notifications, recovery, root cause, cost and corrective actions. Restrict the register because it may contain sensitive and security information.

Test account recovery, backups and a realistic breach scenario at least annually and after major system changes. Review this Plan after every significant incident or near miss.